On average, most requests are completed in just 2 days or less. However, more complex requests, such as a 10-15 minute YouTube video, can take longer. We’ll provide a clear timeline for more extensive projects.

Subscribe to a plan and we’ll quickly add you to your very own Trello board. This process usually takes about an hour from the time you subscribe. Once you accept the invite to Trello, you’re ready to submit your first video request.

Further instructions on how to use the Trello board and upload your footage can be found on the board itself.

We are a team of skilled video editors, each specializing in different content formats—from fast-paced Reels to cinematic YouTube videos. You won’t be working with just one person, but with a dedicated team that understands your brand and content goals.

Once subscribed, you’re able to add as many video requests to your queue as you’d like, and they will be delivered one by one based on your plan’s capacity.

We understand that you may not have enough video footage to fill an entire month. That’s where pausing your subscription comes in handy.

Billing cycles are based on a 31-day period. For example, if you sign up and use the service for 21 days, and then decide to pause your subscription, the billing cycle will be paused. You will have 10 days of service remaining to be used anytime in the future.

Yes. While we specialize in Reels, YouTube videos, and UGC ads, we do not cover the following: 3D animation, complex visual effects (VFX), multi-cam live event editing, or motion graphics that require extensive keyframing.

Larger requests, such as full-length YouTube videos or long-form promotional content, are broken down into manageable segments. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.

No worries! We’ll continue to revise the video until you’re 100% satisfied. Your plan includes a set number of revisions per video to ensure the final product meets your expectations.

Yes. While we specialize in Reels, YouTube videos, and UGC ads, we do not cover the following: 3D animation, complex visual effects (VFX), multi-cam live event editing, or motion graphics that require extensive keyframing.

That’s perfectly fine. You can pause your subscription when finished and return when you have additional video needs. There’s no need to let the remainder of your subscription go to waste.

Due to the high-quality and time-intensive nature of our work, no refunds will be issued once a video request has been started.

For sure. Whether you need our service for a month or a year, the choice is yours. Just feel free to come back when you have additional editing needs.